Scope of PloxHost Support

We’re here to help you get the most out of your PloxHost services. Our support team is available to assist with a wide range of questions and issues so you can focus on running your servers with confidence.

What Our Support Covers (Included for All Customers)

Every customer has access to complimentary support for:

• General questions about our services and offerings
• Basic troubleshooting
• Assistance with errors, crashes, or other issues
• Guidance on diagnosing and resolving server errors
• Billing, account, and related inquiries
• Help with server deployments and technical questions

Our goal is to guide you toward solutions so you can resolve issues quickly and gain a better understanding of your setup.

What Falls Outside Standard Support

To keep support fair, efficient, and focused, the following are not included in standard (complimentary) support:

• Directly fixing issues on your behalf, we provide guidance and point you in the right direction, but we do not make changes or apply fixes ourselves
• Writing, coding, or modifying custom tools, plugins, scripts, or any part of your codebase
• Configuring or fully setting up servers (for example, BungeeCord, Velocity, or similar proxy setups)

Paid Assistance Available

For more hands-on help, the following services are available for an additional fee. Simply contact our team to discuss your needs and receive a quote:

• Plugin configuration for Minecraft
• Minecraft server setup
• BungeeCord / Velocity setup
• Remote assistance from a PloxHost engineer

Official Support Channels

Our only official support channel is through tickets at support.plox.host.

Complimentary assistance may also be provided via:

• Twitter/X: @PloxHost
• Our community support channel on Discord.

Please note:

• We do not offer live chat
• We do not have a phone number

PloxHost staff will never ask for your passwords, request that you disable 2FA, or ask you to share HAR files, cookie files, or any other sensitive credentials. If anyone claiming to be from PloxHost asks for this information, do not provide it and report it to us immediately via a support ticket.

Setting Clear Expectations

We genuinely want to help and will always do our best to assist you within the scope above. By outlining what’s included and what isn’t, we can deliver faster, more consistent support and avoid misunderstandings.

If you’re ever unsure whether something falls under standard support or would require paid assistance, just open a ticket and ask; we’re happy to clarify.

Thank you for choosing PloxHost. We’re glad to have you with us and look forward to helping you succeed.